FEATURES

A Specialty Answering Service for Your Industry’s Needs

 

The Perfect Answer is a truly unique company in that it is a specialty answering services, covering every industry that requires constant customer support.

All of our clients get the same suite of services and features: 24/7/365 call answering coverage from our three centers in Georgia (with remote agents across the United States); our secure web portal, allowing you to review your messages at your convenience; front-end voicemail; and much more.

We can ensure that your customers and employees will get the support they need from courteous, professionally-trained staff that are ready to represent your business as if it were their own. Our agents are also trained to dispatch home service providers and respond to other emergencies based on the caller’s situation.

All calls are confidential, and your customers’ privacy is maintained in our HIPAA-certified database. You can also access call records easily via the web portal, email, phone, text, or FAX.

Healthcare Answering Services

The Perfect Answer began in 1996 as an after-hours answering service for medical offices. Healthcare call response is the heart of our operation, and we want to make sure your patients get the information they need, when they need it. We achieve this with HIPAA compliant software and agents who are specially trained to handle medical-related calls.

Home Services: Answering and Dispatch

When homeowners experience broken-down HVAC units, burst pipes, or insect infestations, they want to talk to someone immediately, not leave voicemails. Reaching a Perfect Answer live agent will help them feel heard and reduce their stress. When that agent also has your instructions and protocols to dispatch the call to the right employee in real-time? It’s a win-win for your home services business, and your customers.

Government Agency Support

When disaster strikes, your constituents will be calling on you – literally and figuratively – to respond to their needs. Government call support is a great way to ensure that your city, county, or state can recover quickly. Our trained agents can help field those calls and dispatch information to the appropriate people, be they police and firefighters, or line workers from the electricity or water departments.

In non-emergency situations, our staff can take your constituents’ calls and messages, store them, and have them ready for you to review on Monday morning.

After-Hours Support for Property Managers

Property management requires you to be ready to respond to your tenants’ needs 24 hours a day, 7 days a week, during weekends and holidays. An answering service can help take your tenants’ calls, dispatch maintenance workers as needed, and alert you in a true emergency. Take control of your day (and night) by letting The Perfect Answer manage your after-hours support.

Virtual Receptionists for Small Businesses

Hiring a virtual receptionist for your small business can make or break those crucial first impressions of potential customers. You know that being able to take calls is a huge way to build trust and relationships with your customers. At the same time, you can’t run a business if you’re on the phone all day! Many small businesses use answering services to ease that workload, while still maintaining top-notch customer service. Whether you’re swamped with calls or locking up shop at the end of the workday, The Perfect Answer is ready to handle the calls that come in while you’re busy or unavailable.

FREE SERVICES AND FEATURES INCLUDED

24/7/365 Reliability with three locations

Account scripting to eliminate errors & flow

Backups in place and tested in all scenarios

Calls voice recorded for training and quality

Call logs and messages saved for 1 year

Customized on-call schedules & escalation

Daily email or fax log of all messages

Dispatch via email, fax, page, patch & text

Email notification from voicemail

Cost saving front end voice mail

HIPAA Compliant system platform

No contracts - month to month service

One ring pickup with front end voicemail

Secure messaging (text and email)

Supervisors and managers available 24/7

Text and text back confirmations

Unlimited routine messages in voicemail

Web portal to access messages and info

If disaster strikes, we've got it covered.

In the event of a disaster you can count on us to always be available for your company’s calls. The Perfect Answer has become the premier answering service for 1000+ companies throughout the United States. With this comes great pride but also tremendous responsibility. We have powerful backup plans tested and in place should a disaster strike. With three separately run Call Centers The Perfect Answer has positioned ourselves to be available to answer the phones 24/7/365 regardless of weather, power or uncontrollable conditions. Our call centers are independent of each other during normal operations, however when needed, each site has the capability of forwarding their calls to another center. Our backup plans are thought out and are tested on a monthly bases. Rest easy knowing that no matter what mother nature sends us, The Perfect Answer will be available to take your calls.

Get in touch.

Want to schedule a demo? Fill out the form below and we will be in touch.

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