We Answer and Dispatch Calls for Property Management and Maintenance.
Your tenants need to be able to reach you at all hours of the day and night. You need a reliable answering service to handle these calls when you’re busy or otherwise engaged. The Perfect Answer can handle your calls for you 24 hours a day, 7 days a week, and during weekends and holidays. It’s like having a receptionist staffed at all times, ready to help your residents when you’re not available to talk to them.
After-Hours Calls Are Handled – And Recorded
Emergencies can happen at any time, with plumbing, heating, air conditioners, wiring, and more, which means your renters need to be able to access you at all hours. Whether you’re a landlord with one or two rental properties, or a large company managing multiple housing units and complexes, you need someone ready to take your renters’ calls and dispatch them as necessary. The Perfect Answer is like a virtual receptionist that can handle all your calls. More than that, we will record everything to our secure web portal as message logs that can be sent to you in a variety of ways.
Is It an Emergency? Or Can It Wait?
The Perfect Answer staffs specialized agents who are trained to figure out if the call they’re receiving is a true emergency or something that can wait until the office is open on Monday. If it is an actual emergency, such as burst pipes or no electricity, The Perfect Answer will take your occupant’s information and direct it to the maintenance contacts that you specify as quickly as possible. If it’s regular maintenance, something that can wait until the next morning or the following business day, such as a broken dishwasher or a leaking faucet, The Perfect Answer can record the message and send it to you via telephone, text, email, FAX, or our web portal.
Message Logs That Are Easy to Access and Read
Every call we field is recorded to the web portal using our secure system and platform. We store all of these for up to one year. You can access the messages at your convenience any time, day or night, from your computer or mobile device. These logs can be used to get back to your renters, document call history, search for patterns, or just to make sure we’re doing our job right.