Answering Your Phones When You Can't

Apartment & Property Management Telephone Answering Service

Managing tenants is not a 9 to 5 job. It is something that requires ongoing, 24-hour support for every single call that comes in. 

Even if your apartment has 24 hours from office staff – a rarity in today’s cost-cutting world – those apartment managers have other tasks that need their attention, and cannot be by the phone all day to answer every call.

Apartment & Property Manager Telephone Answering Service
Water Leak at a rented apartment showing the tenant collecting water in a bucket while calling the emergency on call property manager

The Perfect Answer Is There For YOU!

After Hours, Weekends, Holidays. You're covered.

We offer an apartment call answering service that features live call agents ready for any phone call that may come in.

We Have a Plan That is Just Right For You





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Why You Need an Apartment/Property Manager Telephone Call Answering Service

We Answer Calls, Take Messages, and Dispatch Support for Apartments, Rentals, and More

Whether it is after hours, when you are out showing apartments, or when you are on the other line, someone needs to be there for every tenant phone call. Here at The Perfect Answer, our answering service for property managers establishes with landlords and investment companies across the United States. Based right here in the US, our live call answering virtual receptionist team can direct calls and aid residents day and night.

For apartment complexes, “availability” is perhaps one of the more fundamental factors in property management. Every single call is important:

  • Some phone calls are prospective tenants, and the sooner you answer the phone call, the less likely you are to lose them to another complex.
  • Some phone calls are current tenants with questions, and the sooner you answer the telephone call, the more satisfied and distinguished they feel.
  • Some phone calls are current tenants with emergencies, and the sooner you answer the phone call, the smaller the predicament will be both for the tenant and for the property itself.

A majority of phone calls are about unimportant issues. Even answering those calls are crucial for making sure you are covering all possible concerns in your property. 

The problem is that no apartments have staff that can answer calls full time. Most show apartments or are on other lines, or work during certain hours. Every time you miss a call, you may be causing more risk to your property/tenants and weakening tenant satisfaction. At its core, an answering service allows you to provide better support for tenants in a way that increases their contentment and helps justify rental costs.

That is why it is always a good idea to partner with a 24 hour, US-based call center.

The Perfect Answer works with apartments of all sizes across the country. We have a full staff at multiple locations in the United States so that we always have someone that can pick up any call after the first ring, no matter the time of day.

We can screen calls, take messages, determine when something is a high-priority. We can even dispatch the appropriate person when someone has an immediate need. We can also be around during the day so that if someone calls while you are out showing an apartment or taking a lunch break, they are still able to get a live person that will help them with their needs.

Why Choose The Perfect Answer for Your Apartment Call Answering Service

The Perfect Answer strives to be more than just an apartment and property management call service. We want to make sure that you are receiving everything you need to better manage your property, with services and solutions that meet your needs and budget. The Perfect Answer also provides additional benefits that make it the right choice for your property call center needs, including:

  • Professional Answering and Dispatching – Everyone that we have working for us is a true professional that considers their answering service duties as critical to your success as you do. 
  • Recorded Calls – We record every single call that we receive so that you can check the contents of the phone call whenever you need to and stay up to date with their information.
  • Online Storage and Call Tracking – Everything we record, including all of your data, is stored online in your dashboard, accessible from anywhere there is an internet connection.
  • US-Based – When someone calls, they will be speaking to a US-based representative. Most call representatives are in Georgia, but we also have a network in other states to ensure our call centers are always operational.

We are also professional at dispatching, and our after-hours service will be able to successfully screen calls that are emergencies compared to those that do not require immediate support. If a tenant with an emergency calls you first, you want to make sure someone responds as fast as possible before the property experiences further damage. Property managers that respond swiftly avoid more costly repairs and more significant problems down the road.

We make it possible for you to be available 24 hours a day, even when no one is at the office. Our starting rate is as low as $29.95 a month, and we have a free trial available so that you can see why we are the best choice for your live phone answering service needs.


Fast SMS Messaging

We get your messages to you fast via email or SMS text messaging.

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Flat-Rate Pricing

Simple, Flat-rate pricing. No contracts, setup fees, or deposits.

1-Ring Call Pickup

Our US based receptionists answer your phone on the first ring.

Answers to your questions

what our Customers Ask

We have different pricing options depending on the call volume you expect. With our $29.95 plan, you only pay for the calls you receive. Other options include discounted minutes to help save you money. We encourage you to contact us to go through different pricing options. All of them are highly competitive.

Yes. Some apartments need to be able to dispatch animal control, plumbers, security services, electricians, and other home services right away for various emergencies. We handle dispatch service across a variety of industries and will screen calls to help make sure that you are only sending out 24/7 emergency help when it is most needed.

We can do anything you need us to do as long as we can do it from our call center. We may not be able to show apartments, but we can provide pricing, let people know what apartments are available, and schedule appointments for them to meet with your staff.

Absolutely. HOAs, Airbnb properties, townhomes - we work with property managers across a comprehensive spectrum of different rentals.

Absolutely. We are an after-hours answering service for property management, able to answer the phone 24-hours a day when needed, including when you are not available. You only pay for the minutes you use, so if you only need us at night, then we only answer the phone at night. That said, it is imperative to remember that your front office staff may have to perform other tasks like showing apartments or answering other calls. It may help to have a call center available for missed calls at any time of day.

All of our calls are recorded, which means that you can listen in on the work that we have completed in your private portal and see the way our property management answering service has handled your work.

We have several call centers open 24-hours. Our three main offices are in Georgia. We have additional call agents located across the country if something happens to Georgia's internet or phone service.

No monthly contract is needed, and we have a free trial offer if you would like to give us a try before you commit. We are confident that you will appreciate our service and stay with us for the long term once you have given us an opportunity.

Tim Reynolds
Customer Service
Lisa Boone
Quality Assurance

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Keep Your Tenants Happy

Help them feel heard & know You are There 24/7

Every property management firm needs a 24-hour answering service. Even if you have staff available all day at your apartment or commercial complex, an answering service for property managers will make sure that there are never any missed calls. Since our rates start as low as $29.95 a month, partnering with our answering service won’t hurt your budget.

The Perfect Answer is ready to help you manage your property better. Start your free trial today by filling out the form below or giving us a call at (866) 900-4800.