We Answer Your Phones While You Sleep.
After HoursAnswering Service
One of the challenges that almost all businesses face is how to respond to calls that come in outside of typical work hours. Most companies operate on roughly a 9 to 5 schedule.
Every single call you miss poses a challenge. It may be a lost client, or a missed lead, or an employee or renter that isn’t getting what they needed. It is why it is so critical to have an after-hours answering service available so that every single call is received no matter what time, day or night, that someone tries to reach you.
We are there to make sure that someone is always available to answer every call, no matter the time. If you would like to learn more about this US-based service or get started, give us a call at 866-900-4800, and we will be happy to explain the process.
Your Customers Deserve The Best.
We Have a Team of Dedicated Phone Answering Operators
Our team of professionals and friendly customer service experts are ready to assist your callers and deliver your messages 24/7. Our live operators are experts and your customers won’t even know they aren’t in the office with you.
We Have a Plan That is Just Right For You
$29.95
$150.00
$290.00
$550.00
$1100.00
Who Needs After Hours Answering Services?
Your Own Customer Service Team While You Sleep!
These days, there are almost no businesses that can afford to pay enough staff to work 24 hours a day and answer phones. Even companies that have in-house call centers tend to have business hours because keeping enough staff by the phones day and night is an expensive, impossible task.
An after-hours call answering service is for every business, big or small, as it allows you to have someone available to answer potential missed calls even with a full-time staff. Some industries profoundly benefit from having this type of call service available. These include:
- Home Services – Plumbers, electricians, pest control, locksmiths, HVAC technicians – these businesses have multiple factors that make a 24 hour after hours call service valuable. Some are owner-operated, which means that the owner is typically the one answering the phone despite being busy with other tasks. Some have emergency services, and so they need to be able to dispatch to available workers. Others tend to receive calls only when people are home, usually when businesses close. (For example, someone may not know they have a problem until they get home from work). These are all reasons to have an on-call after-hours answering service.
- Healthcare and Medical – From hospitals to dentists to doctor’s offices, calls can come in often after hours. Some of those calls may be emergencies, requiring someone to respond right away. Others may be scheduling requests. Either way, they must be answered.
- Property Management – Both commercial and residential properties need to be able to have someone that can respond to emergencies or tenant problems. Property managers, including front office staff, rarely have time to answer the phone 24 hours a day. An after-hours call center takes that responsibility away so that there is always someone that can answer the phone and dispatch the appropriate person.
- Small businesses that do not have the finances to pay for a front desk team benefit from these types of services, as do many larger companies that receive a lot of calls their teams cannot handle.
Our after-hours answering service starts at only $29.95, where you only pay for the minutes spent on the calls you receive. There are almost no upfront costs – only the service you need. It’s a win/win, helping you get new customers and maintain your reputation.
Benefits of A 24/7 Answering Service
Every business, whether you are one person and self-employed or a Fortune 500 company, can benefit from having a 24-hour telephone answering service. That is because these services have many advantages that make it a resource for your business. These include, but are not limited to:
- Lower Cost – Compared to a full-time employee, a 24/7 answering service is always a lower cost than hiring someone new and having to spend the time training them. Prices start as little as $29.95.
- Zero Missed Calls – Even if you have someone full time to handle calls, a call-service will make sure there are no phone calls missed without requiring you to hire additional staff to work 24 hours around the clock.
- Focus On Other Tasks – When employees do not have to drop everything to try and answer the call, they can collaborate better, continue to be productive on their tasks, and do not have to rush their other roles to take on answering the phones.
For owner-operated businesses, 24/7 call centers can be a lifesaver, giving you a chance to worry only about the work that you need to achieve. You need to be able to focus on the big picture of your business, not on the calls that are coming in.
For those that have emergency services or need to be available in the event of a customer comment or complaint, a 24-hour answering service is often even more useful.
Why Choose The Perfect Answer?
Keeping in mind some of the benefits of 24-hour answering services, what are the rewards of working with The Perfect Answer? The way we operate our business results in more advantages than you receive with the traditional 24-hour virtual answering service. These include:
- Heightened Reputation – In addition to availability, The Perfect Answer is a US-based virtual answering service with live agents located right here in the United States. Desirable for your credibility, we bear a resemblance as an extension of your company.
- Recorded Calls with Portal Access – We record all of our calls and provide access to monitor them. We also authorize you to your portal to change your call answering information.
- Emergency Dispatch – We are especially useful for those that offer 24/7 emergency dispatch services. These include plumbers, pest control, hospitals, medical centers, apartment complexes, locksmiths – any service that needs to be available for urgent contingencies. We can send texts, emails, and more to get someone there immediately while screening out calls that may not be emergency-related.
Since our call center services start at only $29.95 a month with no additional costs unless you get calls, our services are worthwhile for any size business.
Fast SMS Messaging
We get your messages to you fast via email or SMS text messaging.
Flat-Rate Pricing
Simple, Flat-rate pricing. No contracts, setup fees, or deposits.
1-Ring Call Pickup
Our US based receptionists answer your phone on the first ring.
Answers to your questions
what our Customers Ask
Many businesses wonder what the purpose of a call center is if they do not get many calls. Because our rates start at $29.95 a month with no charges if there are no phone calls, consider it as a backup in case no one can answer the phone. Every single telephone call you miss is a potentially lost customer. We make sure that the number of missed calls is zero.
Yes! Although our rates start at $29.95, we have several options that allow you to pre-pay for minutes at a discounted rate, saving you even more money.
We have numerous fail-safes in place 24 hours a day so that no call is missed, including coast to coast call answering across the United States and backups in the unlikely event of power loss or busy call lines. No phone call will ever be missed, with all of them picked up on the first or second ring.
Yes. The Perfect Answer is HIPAA compliant and can safely handle any medical-related calls. For non-medical services, we still have strict confidentiality and security for every phone call we receive.
You get to customize the script. You get to choose when to use us (for example, all day or only when your staff misses calls or is unavailable). In your portal, you can also quickly change information on who to contact, when, and more. We are an extension of your business and are available to adapt based on your needs.
You can log into our portal to find out who called and see their information. You can also receive an email or fax every morning. We have plenty of options to make it easier for you to track your calls, including recorded calls that are accessible if you need them.
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Meet Our Clients
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Professional Service And Satisfied Customers
With The Perfect Answer
We know you have an extensive selection in call center outsourcing services. We believe that our coast to coast phone answering services, our friendly and kind staff, and our commitment to making sure your callers get what they need presents us as the best choice for your industry.
Discover more about our call services today, or get started with your free trial by calling us at (866) 900-4800.
