Your patients need you even when the office is closed. They will have questions about their healthcare, treatments, or medicines at all hours, over the weekend, and during holidays. The Perfect Answer understands their needs, and yours. That’s why we are staffed with agents specially trained to handle healthcare-related calls and direct them appropriately.
Is This an Actual Emergency?
Our staff members are specially trained to differentiate between situations that require your input, minor crises that can wait until the next business day, or life-threatening emergencies where 911 should be called immediately. They know how to conduct calls efficiently to get to the heart of the matter and discern whether or not to reach out to you, or to contact local emergency services. With The Perfect Answer fielding your calls you can rest assured knowing that your patients are getting the attention they deserve, and that you will only be alerted to situations that need your specific consideration.
Direct Calls? Front-End Voicemail? Which is Right for Me?
Direct calls are answered by a live agent who speaks with your patients and determines how best to move forward. Front-end voicemail picks up after one ring and informs your patients of your office hours and policies, as well as to dial 911 if they are having a medical emergency.
So, which option is best for your practice? Do you require person-to-person voice contact for your patients? Is front-end voicemail sufficient? When you contact us, our account managers will ask you several questions about your business to make sure you can get the service features that make the most sense for you, your team, and your customers.
HIPAA Certified – Keeping Private Information Private
All our software and hardware is compliant with the Health Information Portability and Accountability Act of 1996 (HIPAA). Our staff are trained to keep your patients’ information private, confidential, and secure. We know that as technology changes we have to stay one step ahead. That’s why we are constantly upgrading our systems with the latest security measures to keep our clients’ information safe.
Message Logs That Are Easy to Access and Read
Every call we handle is recorded using our secure system and we store all of these for up to one year. You can access the messages at your convenience any time, day or night, using the web portal.
Why We’re the Perfect Answer as Your Medical Answering Service
The Perfect Answer began as a healthcare answering service in 1996, in a basement office in Norcross, Georgia. We saw the need for patients to be able to reach their doctors in a timely manner, even when the office is closed.
With this in mind, you can be confident that we understand the requirements for efficient call fielding, as well as privacy and security in the medical field. As mentioned above, our entire system is HIPAA compliant and many of our features are designed with the healthcare industry in mind: secure messaging, text-back confirmation, the web portal, and front-end voicemail that informs your patients of your current policies while reminding them to dial 911 if they are in an emergency.