Who Ya Gonna Call? HVAC? Plumber? Electrician? Exterminator?
Heating and air conditioner failures, plumbing problems, wiring issues, insect infestations, wildlife situations, these things can happen at any time. Your clients need to know they can reach you when they have these emergencies, and we know how vital it is to ensure your clients’ needs are met quickly and efficiently. The Perfect Answer is ready to take all your after hours calls and dispatch them as needed.
Is This a Real Emergency?
There’s a big difference between a minor faucet leak and a toilet that refuses to flush on Taco Tuesday. The Perfect Answer trains all their staff to ask questions that help them determine if your clients are dealing with a real emergency or if it’s something that can wait until the next business day.
What About Weekends? Holidays?
The Perfect Answer is staffed 24 hours a day, 7 days a week, and 365 days a year. We are ready to take calls on all the major holidays, from New Year’s Day to Independence Day, all the way to Christmas, and every weekend of the year. All calls are recorded and stored for up to a year so you can access them at any time using your desktop or mobile device. And because we know you value your down time, we ensure our staff understand the difference between a real emergency and a minor inconvenience.
What About Bad Weather and Major Disasters?
After a major disaster, such as a hurricane, earthquake, tornado, or even just a really bad thunderstorm, your clients are going to need you to help them repair and rebuild. We’re ready to help you even if our power has gone out and we’re pumping water out of our basement. Besides our three metro-Atlanta locations, we also have remote agents staffed across the country, ready and willing to handle the overwhelming call volumes that occur after catastrophic weather and events.
Message Logs That Are Easy to Access and Read
Every call we receive is recorded and stored in the web portal using our secure system and platform. We save all of them for up to one year. You can access the message logs at your convenience any time, day or night, from your computer or mobile device. These logs can be used to return your clients’ calls, document call history, search for patterns, or just to make sure we’re doing our job properly.
The Perfect Answer to Your Business Needs
The Perfect Answer currently works with over 1,000 businesses and agencies across the country. We handle calls for plumbers, electricians, HVAC technicians, exterminators, wildlife relocation specialists, and many other home services. We understand the different needs of various industries, from Fortune 500 companies to small business owners. That’s why we train our staff to handle specific call types that relate precisely to your industry.