Your constituents trust you to be there for them, to handle any crisis from burst pipes to natural disasters. You can trust us to help you handle the calls that come in after the office has closed, and dispatch information to the appropriate departments as necessary.
Why Does a Government Office Need an Answering Service?
The role of the government at each agency and every level is to take care of its people. That care does not end at five o’clock when the office shuts down. Emergencies and major disasters happen 24 hours a day, 7 days a week, on major holidays, and when they happen your citizens need help and answers fast. The Perfect Answer knows this and has call agents who are specially trained to handle the needs of your constituents in a timely and efficient manner.
Is It Really an Emergency?
At The Perfect Answer we can determine if a caller’s issue needs to be addressed immediately and either direct them to emergency services or dispatch information to the relevant departments. We can also decide if the situation is not urgent and log their complaints or concerns for later evaluation by government agents. These can be sent to you every day via email or FAX, or you can view them in our convenient web portal with your desktop or mobile device.
What About Major Disasters?
During and after major disasters such as hurricanes, tornadoes, earthquakes, or even terrorist threats, your citizens will be flooding your phones with calls. The Perfect Answer is prepared to help with the overwhelming call volumes. Our staff are trained to gather information from your callers quickly and dispatch it to the appropriate people. We keep recordings of all conversations and store them for up to a year. This means you can review all of it at your convenience to look for patterns and gather data, thus improving your agency’s response in future crises.
The Perfect Answer anticipates the need for our service to be accessible even during inclement weather that takes out the power, floods buildings, and causes other technical problems. That’s why we have three locations in Atlanta, Woodstock, and Norcross, as well as remote agents across the country, and all of our agents are equipped to handle calls wherever they are stationed.
The Perfect Answer uses software and hardware that is designed to protect the privacy of our callers, and we are constantly upgrading our systems to stay ahead of security issues. All information recorded by our agents is kept safe and confidential.