An After Hours Answering Service for Small Businesses
35% of all people hang up before leaving a message on your answering machine or voicemail. Imagine how much business you are losing. Better yet, imagine growing your business 35% because your caller heard a live call agent say, “Hello, Your Company’s Name – This is Ashley. How may I help you?”
What is a Virtual Receptionist?
A virtual receptionist is a person who takes your calls and handles them as though they were sitting in your office, even though they’re not. They work just like a regular receptionist by answering the phone, taking information, and dispatching it as needed to the appropriate people and departments. They may be located in one of our three call centers, or handling your calls from a remote location.
We Understand Small Businesses
Your customers come to you because they want to support small and local businesses. They also know your reputation for being dedicated, reliable, and responsible. Being able to take all their calls, even during busy times or after hours, is essential to gaining their trust, retaining it, and earning more of their business.
The Perfect Answer is the best telephone answering service for small businesses. We started as a small answering service based out of Norcross, Georgia. Through stellar customer service and dependability we grew our company to what it is today. That said, we know the importance of growing your business through reliable customer service and dependability.
Do I Need an Answering Service for My Small Business?
Do your customers rely on your services beyond the usual 9 to 5 work day? Does your company have high call volumes at certain times of the day? Are you currently short-staffed and unable to answer the phones in a timely manner? If you answered yes to any of these questions, you should contact us to schedule a free one month trial of our answering service. We will assign a personal account manager who will help you set everything up and help you decide which pricing package is right for your business.
How Does an Answering Service Work?
When you employ an answering service such as The Perfect Answer, you are essentially enabling call forwarding to a virtual receptionist. Any incoming calls that you can’t take for any reason are ported to us and answered by agents we train to handle specific call types. Every call we field is recorded for quality assurance and so that you can review them at your convenience via our secure web portal.
What About Privacy?
The Perfect Answer began as a healthcare answering service in 1996, the same year the Health Information Portability and Accountability Act (HIPAA) was passed. We knew even then there was a need for handling calls and recording messages securely to protect patient information. Today we still maintain high levels of security by upgrading our system consistently with the latest software and hardware. With The Perfect Answer, your customer’s information will always be in safe, reliable hands.
What About Major Disasters, Bad Weather, and Other Catastrophic Events?
Your customers will still need to speak to you even when bad weather takes out the power, knocks out cellular towers, and floods your building, or ours. That’s why we have three locations as well as remote agents staffed across the country. No matter what life throws at us, we’re still prepared to handle your calls and dispatch them as needed.
How Will I Get My Messages?
When you sign up for our service you will choose the method in which you receive your messages. We can send them to you via FAX, email, text, phone, or you can check them from the web portal. You can access the web portal at any time, day or night, from your desktop or mobile device.