An answering service is a necessary part of many businesses. It is especially important for doctors and medical offices. Your patients need to be able to count on your care, even after your regular office hours. The best way to accomplish this task with proficiency is with a medical answering service. A medical answering service specializes in taking calls in the health field and is able to handle all of your after-hours phone needs.
What to Expect from a Medical Answering Service
A medical answering service should be available to take your calls any time that you aren’t in the office. They need to answer calls 24 hours a day, 7 days a week, and 365 days a year, according to your schedule. An answering service is prepared to answer calls from patients and may utilize a script for assistance. The agents need to understand the sensitive nature of medical-related calls and need to follow HIPAA standards.
Calls should be answered immediately. This can occur with a front-end voicemail menu. Once callers connect with agents, calls need to be recorded for quality assurance. Managers or supervisors should be available to assist agents if they encounter a difficult situation or one that requires escalation.
You can provide a schedule that may fluctuate on a weekly or monthly basis. Agents can handle calls any way you prefer. They may text, fax, page, call or any other option you choose. Voicemail notification can be provided so you will always have the opportunity to listen to a message. Voicemails will be kept for a period of time.
In addition, call logs can be utilized to keep track of calls that are answered and how they were handled. You will want to be able to have a large capacity for voicemail messages. Callers may decide to leave a message or opt out to a live agent. You can set up the parameters the way that is best for your office.
About Doctor’s Answering Services
Doctor’s answering services need to be dependable, efficient and professional. Your patients need to know that their calls will be handled properly, even when the office is closed. You and your staff need the peace of mind that a high quality answering service provides. If you have flexible hours, an answering service will take care of the calls whenever necessary. They are also available to take calls in case of a natural disaster or other emergency that prevents you from opening the office.
Many answering services require contracts and tack on additional fees for features. At The Perfect Answer, we provide you with all of the features you need with no hidden costs. Our experienced team is trained to support medical offices. We offer competitive pricing that is based on how much you use the system. You don’t pay for services that you don’t use. We have a selection of packages based on the number of monthly minutes you need, with plans starting at under $30. Contact us today to learn more and to request a free trial.
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