Medical and doctor’s offices need to provide support to their patients at all hours of the day and night. You can’t staff your office 24/7 but you can use a doctor’s answering service to handle the calls that you get when your facility is closed. An answering service offers many benefits.
Advantages of a Professional Doctor’s Answering Service
There are a number of reasons why a professional doctor’s answering service makes sense for your office. First and foremost, you can’t be there to take calls at all hours of the day or night. A regular voicemail system doesn’t provide personal assistance to your patients. An answering service has trained agents who are available 24/7 to handle your calls. They use a script to ensure that they obtain the necessary information from each caller.
You can rest easy knowing that your patients are being properly cared for while you are away from the office. Agents are trained to handle medical calls and are aware of HIPAA concerns. In addition, supervisors and managers are also available if a situation requires escalation.
You won’t need to worry that your patients aren’t getting the attention they need and at the same time you can be sure that the proper methods are used to take care of each call. For example, you may want calls to be alerted via email, text message, pager, fax or by phone. You can decide how each type of call should be handled.
Another advantage of using a doctor’s answering service is as an emergency backup plan. If your facility experiences a natural disaster or some type of situation that prevents you and your staff from entering the building, you will be able to have your calls answered in a professional manner.
Features of a Leading Doctor’s Answering Service
There are many features to look for when choosing an answering service. You want to make sure that the service is reliable and has agents and managers who are trained to answer patient phone calls. Medical emergencies can be serious so it is essential that the answering company personnel understand the urgency involved in taking these important calls.
Calls should be answered on the first ring and can be fronted by a voicemail menu. When calls are connected to agents they should be recorded so you can ensure that they are being handled according to your standards. Voicemails should be saved for a long period of time. You will also want to access your voicemails and information through a web service.
Pricing is an important consideration. Consider packages that include everything you need. Don’t pay for more services than necessary so the costs will be kept to a minimum. Do not commit to a contract until you first participate in a trial period. The trial allows you to see how well the service will meet your particular needs.
At The Perfect Answer we offer high quality phone answering services for professionals including doctor’s offices. We provide reliable answering with plenty of features at reasonable package rates. Contact us today to start your free trial.
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