Patients look to their doctors to answer their health concerns and provide medical care when they are sick. You need to make sure that you offer a way for patients to reach you after hours and in case of an emergency. A doctor answering service is the ideal solution to a difficult problem. A professional answering service provides many services including the ability to answer your calls on a flexible basis 24 hours a day, every day of the year.
Reliable Doctor Answering Service
When you are away from the office you need to rely on a doctor answering service that knows how to handle medical-related calls properly and according to HIPAA standards. Calls should be answered promptly with one-ring pickup with a front-end voicemail. Agents are trained to use account scripts so they avoid making any errors. Calls are recorded to ensure that agents handle issues accurately and professionally.
Supervisors or managers are available to take care of escalations or difficult situations if they arise. Calls are logged and messages are saved for a period of time. Most importantly, agents can reach you through a variety of methods based on your needs and preferences. They can use email, fax, page, patch or text.
Unlimited routine messages are available in voicemail and email notification. There is a web portal so you can access messages and other information from any location. You can customize your on-call schedule and escalation options based on your flexible needs.
Tips for Choosing a Doctor Answering Service
There are a few considerations when choosing a doctor answering service. It is essential to pick as service that is reliable and trustworthy. Look for a company that has experience working with medical and health-related businesses. Agents need to be trained to speak to patients and must understand HIPAA laws.
Price is always a concern with any service. Not all answering services are priced the same way. Consider a company that provides you with high quality service without a contract. Also, make sure that you are only paying for the services that you use. Package pricing allows you to meet your needs without breaking your budget.
Verify that all service features are included in your package. Sometimes features are offered as add-ons and they can also increase the price of your service. Instead, consider a company that provides you with all of the features that you need without any hidden costs.
A trial is one way to see whether you will like using the answering service. Try a service for a period of at least a few weeks to see how it will work out. Check to see how the calls were handled and whether proper notification was received.
A good answering service will offer you peace of mind. You won’t need to worry about being out of the office when you can count on a qualified professional service to answer your calls. Contact The Perfect Answer today to learn more about your high quality medical office answering options.
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