Most doctors have small offices with limited staffing. Yet as a medical professional, you need to provide your patients with the best possible care and support. When your office is closed you need to have a system in place to handle patient calls. Some of these calls may be routine but other times they are patients in need of immediate medical attention.
You need to consider the use of an answering service to handle after-hours calls. Not all answering services for medical offices are the same. It is helpful to learn about the many features and services that are available so you can choose the ideal service for your office.
Features to Consider
When you are comparing answering services for medical offices you will want to look at the various features that are available. You’ll also want to compare prices. Some companies charge extra for each additional feature while others include them at no extra charge.
It is essential that answering services for medical offices are available 24 hours a day, 7 days a week and 365 days a year. They need to cover the hours that your office is not staffed. For a medical office, the hours may vary from day to day and from week to week. In addition to agent availability, it is also best to have a supervisor or manager available in case an escalation is necessary.
It is important that the answering agents are properly trained on HIPAA requirements so they understand how to deal with sensitive information. Calls need to be processed quickly by a voicemail system and logged for easy reference. Calls should be recorded in order to review them for quality. It is also necessary to develop an emergency plan. If you or your staff members cannot get into the office due to an unforeseen emergency, the answering service will be able to handle your calls.
High Quality Call Answering
When choosing answering services for medical offices you will want the agents to contact you through a variety of methods based on your particular needs. For example, they may dispatch via email, fax, page, patch or text. You may also receive email notification from voicemail. A web portal allows you to access messages and important details about the calls from any location.
It can be helpful to test an answering service company before you sign a contract. Even better, choose a company that doesn’t require a contract. Opt for a package that provides the exact services you need so you aren’t paying for more than you require.
With The Perfect Answer Telephone Answering Service, we understand your business and we provide professional answering solutions. We have a selection of packages and you’ll only pay for what you use. We offer all of the same features to our customers, without having to pay extra for some options. You can get a free trial to see how well our services work for your business. Contact us today to learn more about our packages and to start your free trial.
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