As a healthcare provider, you know how important it is for your patients to have access to you, even outside of regular business hours. Patients and clients need to know that they can reach your office at any time of the day or night. The best option is to choose high quality answering services for doctor’s offices. Your phone calls will always get answered and you can count on the proper handling of all calls at any time of the day or night.
Advantages of Answering Services for Doctor’s Offices
There are a number of advantages to using answering services for doctor’s offices. First and foremost, your patients will always have their calls answered. This will make them feel important and cared about. Your patients will feel comfort in knowing they can always reach someone regardless of the time of day or night.
The health of every patient is important. If they feel they have an emergency they need to have a way of contacting their doctor’s office. Answering services for doctor’s offices adds professionalism to your business. You are providing your patients with compassionate care 24/7. Most importantly, you want to make sure that a patient in need of medical care gets a prompt response. In many instances, the patient may be directed to go to the local emergency room, depending on the circumstances.
Another important advantage of utilizing an answering service is to protect your business in the event of a disaster or catastrophe. If your office suffers a problem and you and your staff members are unable to get into the office, the answering service is in place to handle your calls. This is an essential part of any disaster recovery plan.
Answering Service Features
When you choose answering services for doctor’s offices you want to be sure there are as many features included as possible. 24/7 reliability is certainly one requirement. You want to make sure that the service operates at night, on weekends and during holidays. Call logs are essential so you can track messages. Voice recording of calls for training purposes is helpful to ensure that calls are being answered in a professional manner.
It is also important that the answering service employees understand the sensitive nature of medical patients and use a HIPPA compliant system. Notification of calls can be done in a variety of methods including email, page, fax, text or patch. Backup should be in place in case the need arises. Also, supervisors and managers need to be available 24/7 to resolve any types of issues that require escalation.
You’ll also want to make sure that there is a one-ring pickup with a front-end voicemail system. You will need to make certain that you have unlimited routine messages allowed in voicemail as well as email notification from voicemail. Another important consideration is a contract. Many companies require a contract and then charge extra for add-on services.
At The Perfect Answer you get the best possible pricing options without the need to sign a contract or set-up fees. We offer a selection of packages that are sure to fit your needs and your budget.
Answering Services For Doctors Offices
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