ABOUT

Who We Are

For over twenty-two years The Perfect Answer has held a reputation for outstanding customer service and reliability. We are American-owned and operated, located in Woodstock, Georgia, and we provide services to companies and agencies all across the US.

The Perfect Answer began in 1996 as an on call answering service for local medical offices in Georgia. As our customer base grew, so did we. Soon we were handling calls for more than doctors’ offices. Today we have three call centers in Georgia (Woodstock, Atlanta, and Alpharetta), as well as remote agents all across the country. Each and every agent is specially trained to handle calls relating to your specific industry. Every day we field and dispatch calls for physicians, property managers, plumbers, electricians, HVAC technicians, exterminators, wildlife relocation services, and government agencies at multiple levels.

Despite our growth we still strive to maintain the same level of service for all of our customers at affordable rates, no matter how big or small their business.

We are so certain you will be happy with our 24/7 answering service that we would like to offer you a one month trial at no charge whatsoever. You are under no obligation to continue service, there are no strings attached, and we will never ask for a credit card. During the trial period you will have full access to all of our features and services, so you can see for yourself what a difference The Perfect Answer makes to your business. Once the trial period is over you can then choose one of our affordable monthly packages starting at $29.95 a month.

We guarantee you will be 100% satisfied with our telephone answering and dispatching services. If at any time you are not happy, let us know immediately and we will do our best to fix the problem. If we cannot fix the problem, you may cancel at any time. There are no termination charges, no hidden fees, no hassle whatsoever. You will only be billed for your usage of our services for the month.

Call today to sign up for our No Obligation One (1) Month FREE Trial.  

What Is A Phone Answering Service?

Telephone answering services are comprised of staff who take calls for a business when they are unavailable to answer. Usually they are utilized after office hours, on weekends or holidays, or any other time the office is closed or otherwise inaccessible. They are also useful when a business is short-staffed or overwhelmed with calls. The answering service agents are able to take the calls, speak with the clients and customers, and direct the messages, or in emergencies they will dispatch information to the appropriate people. When done in a timely and efficient manner, this can help build faith in the company, or even save a life.

Many businesses employ telephone answering services to help them take calls for their clients during off hours. Doctor’s offices, plumbers, electricians, HVAC technicians, landlords, even exterminators and wildlife relocators rely on telephone answering services to field and dispatch calls.

Do I Need A Phone Answering Service?

If you own a business that requires you to be in touch with your clients at all hours of the day or night, then you need to be able to take their calls 24 hours a day, 7 days a week, and 365 days a year. You also need agents who understand your business and can dispatch information as needed during emergencies, such as a tenant whose apartment has suddenly flooded, a patient who is having a curious reaction to their new medication, or a customer in midtown whose air conditioner has gone out in the middle of August. Having a telephone answering service handling your calls and directing them as necessary will not only increase your business, but will also build your reputation as a reliable company.

What Separates Us From the Competition?

  • Our call centers are open 24/7/365
  • Our system, platform and apps are HIPAA compliant
  • Our managers are available 24/7/365
  • All services and features are included in each package
  • We use three separately run call centers. Why three? For backup, policy, procedures, and a regional presence to our clients
  • Message Delivery: FAX, Email, Encryption, Secure Messaging, Text, or view your messages online through our secure Web Portal

Our Model and Account Setup

Our model is simple: Provide quality 24 hour answering service at an affordable price.

How is this achieved?

The Perfect Answer listens to our clients. By using modern technology, a secure system, and the right call agents, we can create an account on any budget. All services and features are included in each package price: email, FAX, secure messaging, text, and our web portal, to mention a few. We are also aware that changing to a new answering service can be difficult. That is why we do all the work. Our friendly and knowledgeable account managers will gather all the information needed, design an account, go over options that will save you money, and test everything before going live.

What sort of options do we offer? How about…

  • Front End Voice Mail vs Live Answer
  • Text or Secure Message vs Dial or Call Out
  • Email or FAX vs Web Portal

Our account managers will help you decide which is right for you, and these small differences will equate to big savings for your company.

Get in touch.

Want to schedule a demo? Fill out the form below and we will be in touch.

  • 866.900.4800
  • 9 − 6 =